Today’s healthcare systems face unprecedented challenges in delivering effective, equitable care amid rising complexity, technological advancement and increasing patient demand. Meeting these challenges requires a new approach, one that goes beyond treating diseases to addressing the broader social, emotional, and environmental factors
that shape health.

This white paper introduces Human-Centred Healthcare, a model that places individuals at the heart of care. Unlike traditional service- or patient-centred models, it recognises people as whole beings with unique identities, lived experiences, and contexts. We make the case for embracing an evolving model of care delivery – a health system that places people at the heart of healthcare and ensures people feel healthcare is delivered with, rather than to them.